FAQ

Creating an account is designed to be quick. Head to the registration page, enter your basic details, and choose a secure password. Make sure your email address is correct—support and verification updates may be sent there.A few best practices help you avoid delays later: Use real, accurate personal information that matches your ID. If you ever request a payout or hit certain security triggers, mismatched details can slow verification.Once you’re registered, you can log in and start playing. If you want to prepare for faster withdrawals, consider completing verification early (see the KYC question below). If you run into a signup error, customer support can help you confirm whether the issue is a formatting problem, a location restriction, or a duplicate account flag.

Goat Spins Casino features a welcome package: Up to 388% + 150 Free Spins with a minimum deposit of $25. The package is split across 3 deposits, so you’ll receive parts of the offer as you make each qualifying deposit.Important bonus mechanics to know: Most bonuses require wagering before any winnings can be withdrawn. For many offers, wagering may be calculated as a multiplier of (deposit + bonus). Always check the promo terms attached to your specific offer so you know the exact requirement, eligible games, and max bet rules.If your welcome bonus requires a code, enter it in the cashier during deposit (or ask live chat to help). If it activates automatically, it should attach once your deposit qualifies.

Promotions may be available at different times, and many are applied using bonus codes entered in the cashier or requested through support. If you see a promo advertised, follow its instructions carefully—wrong code placement or using an expired offer can prevent the bonus from attaching.A few policy notes that often apply to free promotions: Only one free promotion may be claimable between non-bonus deposits, and repeated back-to-back claims can be flagged as abuse. Also, free-spin or no-deposit winnings may have a maximum cashout cap (commonly USDT 50), depending on the promotion’s terms.If you’re unsure whether a code is valid or which promo fits your play style, contact support before depositing so they can confirm eligibility.

Depositing is straightforward: go to the cashier, choose your method, enter the amount, and confirm. Goat Spins Casino supports both traditional and crypto-friendly options, including Visa, MasterCard, Apple Pay, Google Pay, and crypto such as BTC, BCH, ETH, LTC, DOGE, USDT, and TRX.Minimum deposits for promotions are often listed in USDT terms, even if you’re depositing via another method. That means the value is typically calculated at the current exchange rate when you deposit.If a deposit doesn’t appear right away, don’t panic—network confirmations (for crypto) or bank processing (for cards) can cause delays. If it’s taking longer than expected, support can check the transaction status with you.

Withdrawals typically follow this flow: request a payout from the cashier, complete any needed verification (KYC), then wait for approval and processing. Processing times vary by method and can also depend on whether this is your first withdrawal or whether a bonus is still active.Key things that can impact payout speed: If you played with a bonus, your withdrawal may be restricted until wagering requirements are completed. Also, if you claimed a no-deposit promotion without making a deposit, a verification deposit (commonly USDT 10) may be required before a withdrawal is approved.For the smoothest experience, confirm your account details match your payment method and complete verification early.

Wagering requirements are the number of bets you must place before bonus-related funds (and sometimes winnings from that bonus) can be withdrawn. Many offers require wagering of x45 (deposit + bonus), though the exact number can vary by promotion.Example: If you deposit $25 and receive a $25 bonus, and the requirement is 45x, you may need to wager 45 × ($25 + $25) = $2,250 before you can cash out bonus winnings.Two more rules matter a lot: First, there may be a maximum bet limit (often USDT 5) while a bonus is active—exceeding it can void bonus winnings. Second, different games may contribute differently (see next question), so your choice of games affects how quickly you clear wagering.

Not always. Contribution rates can vary by game type, which changes how quickly you clear a bonus.Common contribution guidelines: Non-progressive slots, Keno, and Video Poker typically contribute 100% toward wagering. Table games and live casino titles often contribute less (or may be restricted for bonus play), depending on the terms.If your goal is to clear wagering efficiently, choose games with full contribution and keep your bet size within the promo limit. If you prefer table games, check the specific bonus terms first so you don’t end up wagering far more than expected.

In many cases, yes—bonuses are sticky by default. Sticky usually means bonus funds are primarily for wagering and aren’t available for direct withdrawal. Your deposit balance and bonus balance may be treated separately, and the casino may restrict cashing out until the wagering conditions are satisfied.This is important when you’re planning a session: If you want maximum flexibility, consider playing with your cash balance first or only activating a bonus when you’re ready to meet its wagering requirements. If you’re ever unsure what’s currently active on your account, support can confirm your bonus status and remaining wagering.

Yes. Goat Spins Casino is built for mobile play so you can log in, deposit, and run your favorite games from a phone or tablet. For the best performance, use an updated browser and a stable Wi-Fi or cellular connection.If a game doesn’t load on mobile, the fix is often quick: refresh the page, clear your browser cache, or switch browsers. Also check if you have any content blockers enabled—some can interfere with game launchers.

Goat Spins Casino runs on Real Time Gaming (RTG) software. This typically means you’ll have access to a mix of slot titles and classic casino games designed for smooth play and strong performance.Game availability can vary by location and promo rules. Some bonuses may apply only to certain game categories, and some games may have reduced wagering contribution. If you’re trying to use a specific bonus on a specific game, confirm eligibility in the terms before you commit your bankroll.

KYC (Know Your Customer) is a standard security process used to confirm identity and prevent fraud. You may be asked to provide documentation such as a government-issued ID and proof of address. In some cases, additional checks may apply depending on your payment method or withdrawal amount.Verification helps protect your account and ensures payouts go to the rightful owner. The fastest way to avoid withdrawal delays is to submit clear, readable documents that match the details on your profile.If you claimed a no-deposit promotion without making a deposit, you may also be asked for a small verification deposit (often around USDT 10) as part of the withdrawal checks.

If you have a deposit issue, a bonus that didn’t apply, or a game that won’t load, support is your best shortcut. Goat Spins Casino offers live chat and email assistance at support@goatspins.com.Before you reach out, it helps to gather: Your username, the payment method used, the time of the issue, and (for crypto) the transaction ID/hash. For game issues, include your device type, browser, and a screenshot if possible.